Refund Policy

30-day money-back guarantee

If you're not satisfied with your Stirpi subscription, you can request a full refund within 30 days of your order date — for any reason. No forms, no interrogation.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all Stirpi purchases. You can request a refund in either of two ways:

• Visit paddle.net and look up your order using the email address you paid with.
• Email us at support@stirpi.com and we'll initiate the refund with Paddle on your behalf.

Refunds are returned to your original payment method. Paddle typically completes refunds within 3–10 business days depending on your bank.

Renewals

Subscription renewals are also covered by the 30-day window from the renewal date. If you forgot to cancel and were charged for a new term you didn't intend to use, contact us — we'll take care of it.

Cancellation

Canceling a subscription and requesting a refund are separate actions. You can cancel any time from Settings or via paddle.net. Cancellation stops future renewals; a refund returns money already paid.

Questions

For anything not covered here, see our Terms of Service or email support@stirpi.com. We answer every message.